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Posted on : Sunday 8th March 2020 09:06 PM

Why Your IT Provider Should Be Offering AI

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When CIOs think of IT companies or technical project management companies, they most likely think about the people scheduling techs to come out to sites across the country. Images of running cable, setting up wireless access points and managing technology closets may possibly jump to mind. These are all crucial services, certainly, and yet they do not exactly seem cutting edge - and that is part of the problem.

Too often, companies write off “low” tech services and products. They go for the admittedly outstanding capabilities of the ever-evolving high tech sphere, but they don’t always take full advantage of the tech they already have at the fingertips and have already invested in, like IoT or simple point of Sale systems. It doesn’t have to be this way. These days, forward-thinking technical project management companies are integrating the capabilities of high-tech companies, mainly regarding Artificial Intelligence or Machine Learning, with the services and products businesses use every day to do even more for their customers.

Here are three reasons you have to be considering your technical project management partner when you think AI.

It Shows How AI Can Work for You

Linking technical project management companies with AI solutions providers just makes sense, if you think about it. Typically, we have seen that businesses want AI, but they don’t actually understand what AI can do for their business. Incorporating the forces of a technical project management company and an AI technology provider handles that problem. At CPT, to illustrate, we've chosen to partner with Lucd because of the large capabilities of their Enterprise AI platform and because of the fast deployment and easy scalability it provides clients.

We know our customers’ IT systems so well, so we can show them, for instance, how much data their point of Sale system collects. Lucd’s system, then, can take that data and show the customer how to do more with it to get real results, like sales. With each other, the vague term AI becomes an immensely real - and easily deployable - solution for many businesses.

It Allows You to Cater to Your Customers

It might sound evident, but AI can help with Sales. Actually, though, it goes beyond that. One of the top things we see at CPT is that businesses are not using POS systems to their full ability. If configured correctly, these can provide information on transactions as well as payroll, inventory, and purchasing. With an AI platform, businesses can take that precious data and turn it into something more. For example, with data from a POS system, AI can help with inventory management.

It can likewise help users in industries such as Retail, Hospitality, Finance, and Healthcare visualize customer behavior so they can provide more tailored services or products to multiply customer satisfaction, customer retention, and Sales. For instance, data could show what menu items or sales bundles are least popular, so businesses could remove them and put more effort into producing things that customers value.

It Can Help Prevent Problems

Similarly that AI can use data to anticipate “good” behaviors like Sales, a good platform can draw on data to predict “bad” outcomes - so they can be screened and prevented. AI can take in data from a system, like an IoT system, or a POS system. It can then be taught to discover anomalous behaviors, like an out-of-character order, or to make projections about things like a potential failure of an IT component.

In that event, a company just like CPT could use a technician to further examine a potential issue and make a determination on replacement for a part in a system - eliminating downtime before it’s even close to happening.

It’s Time to Think Differently About Your It Vendor

For too much time, people have already been looking at tech as two separate worlds - one that’s practical, on the ground and day-to-day; and one that is theoretical, cutting edge and looking toward the future. Actually, they truly are better together. So, next occasion you take into consideration what AI can do for your company, ask yourself - are you getting the most out of your IT service provider?


ai ai technology iot technology it information technology

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