Welcome to the Tronserve platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Tronserve account ("Account") so that you are aware of your legal rights and obligations with respect to Tronserve (M) Sdn Bhd and its affiliates and subsidiaries (individually and collectively, "Tronserve", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Tronserve client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Tronserve.
The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Tronserve is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Tronserve is not involved in the transaction between Users. Tronserve may or may not pre-screen Users or the Content or information provided by Users. Tronserve reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. Tronserve cannot ensure that Users will actually complete a transaction.
Tronserve reserves the right to change, modify, suspend, or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Tronserve may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Tronserve may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.
Tronserve reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.
BY USING TRONSERVE SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER
Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
Tronserve grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Tronserve and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Tronserve. You acknowledge that Tronserve may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.
Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Tronserve reserves all rights to the software not expressly granted by Tronserve hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Tronserve.
You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Tronserve of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Tronserve will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.
You agree that Tronserve may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel any transactions associated with your Account and User ID, temporarily withhold any sale proceeds or refunds, and/or take any other actions that Tronserve deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchase of products from the same Seller or related group of Sellers, (f) voucher abuse (including, but not limited to, selling of vouchers to third parties and abnormal or excessive use of vouchers on the Site), or (g) behaviour that is harmful to other Users, third parties, or the business interests of Tronserve. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Tronserve may terminate your Account immediately with or without notice.
Users may terminate their Account if they notify Tronserve in writing (including via email at [email protected]) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Tronserve after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Tronserve shall have no liability and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Tronserve.
You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.
The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Tronserve may effect such termination with or without notice to you.
You agree not to:
You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Tronserve, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Tronserve be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site
You acknowledge that Tronserve and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site. Without limiting the foregoing, Tronserve and its designees shall have the right to remove any Content (i) that violates these Terms of Service; (ii) if we receive a complaint from another User; (iii) if we receive a notice of intellectual property infringement or other legal instruction for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Tronserve or submitted to Tronserve, including, without limitation, information in Tronserve Forums and in all other parts of the Site
You acknowledge, consent to and agree that Tronserve may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Tronserve or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Tronserve, its Users and/or the public.
Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:
If you believe a User on our Site is violating these Terms of Service, please contact [email protected]
The Users are independent individuals or businesses and they are not associated with Tronserve in any way. Tronserve is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.
If you are an intellectual property right owner (“IPR Owner”) or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please notify us in writing by email to [email protected] and copy [email protected] and provide us the documents requested below to support your claim. Do allow us time to process the information provided. Tronserve will respond to your complaint as soon as practicable.
Complaints under this Section 8 must be provided in the form prescribed by Tronserve, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) details of the listing which contains the alleged infringement; (d) sufficient information to allow Tronserve to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (e) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (f) a statement by the Informant that the information in the notification is accurate, indemnify us for any damages we may suffer as a result of the information provided by and that the Informant has the appropriate right or is authorised to act on IPR Owner’s behalf to the complaint.
Tronserve supports one or more of the following payment methods in each country it operates in:
Buyer may only change their preferred mode of payment for their purchase prior to making payment.
Tronserve takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.
At the moment, Tronserve is only able to make payment to Users via bank transfer. Hence, Users are required to provide Tronserve with his/her banking details in order to receive payments i.e. from the sale of item or refund from Tronserve.
Tronserve Wallet is a service provided by Tronserve or its authorised agent to facilitate the storage of money you receive from your sales proceeds and refunds for purchases made via bank transfer, cash payment or your Tronserve Wallet. The sum of this money, minus any withdrawals, will be reflected as your Tronserve Wallet balance.
You may transfer funds from your Tronserve Wallet (up to the amount of your Tronserve Wallet balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. Tronserve may also automatically transfer funds from your Tronserve Wallet to your Linked Account on a regular basis, as determined by Tronserve. Tronserve shall only process such transfers on business days and such transfers may take up to two business days to be credited to your Linked Account.
Each User is entitled to a maximum number of three (3) free Withdrawal Requests per week. Tronserve may impose a fee of RM0.11 for each additional Withdrawal Request made in excess of such maximum number in a given week (“Withdrawal Fee”). The Withdrawal Fee is subjected to Sales and Service Tax ("SST"). The maximum number of free Withdrawal Requests each User is entitled to and the amount of Withdrawal Fees charged are subject to change at Tronserve’s discretion.
Money from your sale of items on Tronserve shall be credited to your Tronserve Wallet within three (3) days after the item is delivered to Buyer or immediately after Buyer has acknowledged that they have received the item. Money from refunds of items on Tronserve shall be credited to your Tronserve Wallet within one (1) day of the return or refund request being approved.
Once submitted, you may not modify or cancel a Withdrawal Request.
If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us (“Alternative Account”) or to deduct the debit and applicable fees from your Tronserve Wallet balance in the future. If we are unable to credit your Alternative Account, for any reason, we reserve our right to handle or process such money in accordance with the applicable law, including the Unclaimed Moneys Act 1965.
You authorize us to initiate debit or credit entries to your Tronserve Wallet:
Tronserve Guarantee is a service provided by Tronserve or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Tronserve or its authorised agent (“Tronserve Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into Tronserve Guarantee Account.
After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Tronserve Guarantee Account until:
Tronserve Guarantee is only offered to Buyers who have made payment through the channels provided by Tronserve into Tronserve Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under Tronserve Guarantee.
Payments made through Tronserve channels will be held in the Tronserve Guarantee Account for a specified period of time (the “Tronserve Guarantee Period”). To find out more about the Tronserve Guarantee Period, please click this link. Buyer may apply for a one-time extension of Tronserve Guarantee Period prior to the expiry of the applicable Tronserve Guarantee Period, subject to and in accordance with the Refunds and Return Policy. Upon Buyer’s application, Tronserve Guarantee Period may be extended for a maximum period of three (3) days unless Tronserve in its sole discretion determines that a longer extension is appropriate or required.
If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, Tronserve will use reasonable endeavours to contact the Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted and the Buyer’s Purchase Monies remain unclaimed, we reserve our right to handle or process such money in accordance with the applicable law, including the Unclaimed Moneys Act 1965.
The Tronserve Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Tronserve Guarantee. The Tronserve Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Tronserve accepts no liability in connection with the same. Without limitation, the Tronserve Guarantee does not constitute a product warranty.
Buyer and Seller acknowledge and agree that Tronserve’s decision (including any appeals) in respect of and relating to any issues concerning the Tronserve Guarantee is final.
For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Tronserve Guarantee.
Users may earn loyalty points (“Tronserve Coin”) by buying merchandises on the Site using the Tronserve Guarantee system or through participation in other Tronserve activities as Tronserve may from time to time determines (“Eligible Activities”) based on the conversion rate determined by Tronserve in its sole discretion. Generally, Tronserve Coin will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Tronserve. You are eligible to participate in the Tronserve Coin reward system if you are a User and your Account does not expressly exclude you from participation.
Transaction not completed on the Site using Tronserve Guarantee do not qualify for the Tronserve Coin reward system. Tronserve may at its sole discretion exclude categories of items from the Tronserve Coin reward system
Tronserve Coin has no monetary value, does not constitute your property and cannot be purchased, sold, transferred or redeemed for cash.
Subject to Tronserve rules and regulation as determined, varied or modified by Tronserve from time to time, subject to any cap imposed by Tronserve at its sole discretion, User may redeem Tronserve Coin by sending a request to Tronserve and use Tronserve Coin to offset the purchase price of selected items when making purchases on the Site as advised by Tronserve from time to time. All refunds will be subject to Tronserve’s Refunds and Return Policy under Section 14.4.
The Tronserve Coin you redeem will be deducted from your Tronserve Coin balance. Each Tronserve Coin comes with an expiry date. Do check your account details on the Site for Tronserve Coin balances and expiry date.
From time to time, we may tell you that bonus Tronserve Coin will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.
If you have a dispute in relation to the number of Tronserve Coin which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.
Tronserve gives no warranty and accepts no responsibility as to the ultimate tax treatment of Tronserve Coin. You will need to check with your tax advisor whether receiving Tronserve Coin affects your tax situation.
Tronserve reserves the right to (i) discontinue the Tronserve Coin Reward System at any time at its sole discretion and (ii) cancel or suspend a User’s right to participate in Tronserve Coin Reward System, including the ability to earn and redeem Tronserve Coin at its sole discretion.
Users may receive a voucher entitling them to additional Tronserve Coins (the “Tronserve Coin Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the Tronserve Coin Cashback Voucher has been applied, additional Tronserve Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such Tronserve Coin Cashback Voucher (“Additional Tronserve Coins Rate”) or as determined by Tronserve in its sole discretion. Tronserve Coins credited to a User following the redemption of a Tronserve Coin Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular Tronserve Coins.
Tronserve may allow Sellers to generate their own Tronserve Coin Cashback Vouchers (each a “Seller Coin Cashback Voucher”), which Buyers may apply to eligible purchases from the Seller’s store. If you are a Seller that generates a Seller Coin Cashback Voucher, you will be deemed to have consented to the terms and conditions described in this Section.
When generating a Seller Coin Cashback Voucher, the Additional Tronserve Coins Rate will be determined by Seller at the Seller’s own discretion. Seller shall be solely responsible for the accuracy of the Additional Tronserve Coins Rate.
For each completed transaction where a Buyer successfully applies a Seller Coin Cashback Voucher, the Seller shall pay Tronserve the value of the additional Tronserve Coins credited to the Buyer (“Coin Cashback Price”). The Coin Cashback Price is calculated in Malaysian Ringgit as the number of additional Tronserve Coins to be credited to the Buyer’s Account divided by 100, rounded up to the nearest cent. The Coin Cashback Price is subject to GST (“Coin Cashback Tax Amount”), and the Seller is responsible for such Coin Cashback Tax Amount.
Following the successful completion of a transaction, Tronserve shall deduct the Coin Cashback Price and Coin Cashback Tax Amount from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 11.2. Tronserve shall issue receipts or tax invoices for the Coin Cashback Price and Coin Cashback Tax Amount on request. For the avoidance of doubt, the Coin Cashback Price and Coin Cashback Tax Amount applies in addition to the Transaction Fee and Tax Amount under the Terms of Service.
The Coin Cashback Price and Coin Cashback Tax Amount is strictly non-refundable.
Tronserve will inform Seller when Tronserve receives Buyer’s Purchase Monies. Unless otherwise agreed with Tronserve, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site..
Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Tronserve Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing.
Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged,lost or failure of delivery during the course of delivery, Users acknowledge and agree that Tronserve will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.
For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of Malaysia, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Tronserve cannot provide any legal advice in this regard and agrees that Tronserve shall not bear any risks or liabilities associated with the import and export of such products to Malaysia.
Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Tronserve Guarantee Account.
Buyer may apply for the return of the purchased item and refund prior to the expiry of Tronserve Guarantee Services, if applicable, subject to and in accordance with Tronserve’s Refunds and Return Policy. Please refer to Tronserve’s Refunds and Return Policy for further information.
Tronserve reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Tronserve Guarantee Account.
If you have redeemed Tronserve Coin for your transaction and you are successful in obtaining a refund based on Tronserve’s Refunds and Return Policy, Tronserve shall refund the monies you have actually paid for the item and credit back any redeemed Tronserve Coin to your Account separately.
Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.
The price of items for sale will be determined by the Seller at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.
Seller agrees that Tronserve may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.
For the purpose of promoting the sales of the items listed by Seller, Tronserve may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Tronserve.
Seller shall issue receipts, credit card slips or tax invoices to Buyer on request.
Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and Tronserve cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.
Seller acknowledge and agrees that Seller’s violation of any of Tronserve’s polices will result in a range of actions as stated in Section 7.1.
Tronserve will be launching keyword advertising and/or other advertising services (hereinafter referred to as "Paid Advertising") on its Paid Advertising Site on an ongoing basis. Sellers may purchase the Paid Advertising services. Tronserve provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.
In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.
You may purchase Paid Advertising services by purchasing advertising credits on the Paid Advertising Site (“Advertising Credits”), and fees payable for the Paid Advertising services will be deducted from the Advertising Credits on a pay-per-click basis, as determined by Tronserve. All Advertising Credits will be subject to goods and services tax. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process. Tronserve will provide an electronic invoice for Paid Advertising services purchased on a monthly basis and Sellers are to ensure that a correct and working e-mail address is provided for receiving such invoices. The invoice will contain the name and address provided by you, the amount of Advertising Credits purchased and the remaining balance of your Advertising Credits as at the date of the invoice.
You have the option to purchase the Paid Advertising service at the time you list an item for sale or subsequently. When you purchase the Paid Advertising service, you may 1) manage the Paid Advertising service yourself or 2) authorize Tronserve to manage the Paid Advertising service for you. In both cases, you may set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. You may also choose to have your Advertising Credits automatically topped up via your Tronserve Wallet (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Tronserve Wallet in accordance with Section 10 of these Terms of Service. The Paid Advertising service for each item will be activated and will expire on the respective dates set by you or Tronserve (the “Paid Advertising Period”). You will not be entitled to transfer the remaining Paid Advertising Period or Advertising Credits to other items if an item is sold or unlisted during the Paid Advertising Period you or Tronserve set (based on your instructions) for that item. The Advertising Credits will also not be refunded.
Where you have authorized Tronserve to manage the Paid Advertising service for you, you understand and agree to indemnify, defend and hold harmless Tronserve from and against any and all losses which may be sustained, instituted, made or alleged against or suffered or incurred by Tronserve and which arises (whether directly or indirectly) out of, in the course of or in connection with Tronserve accessing your Seller’s account and/or executing your instructions, for the purpose of managing the Paid Advertising service on your behalf.
The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Tronserve has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 16.6 will not be refunded. Tronserve will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 16.6.
You understand and agree that Tronserve does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.
You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Tronserve shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.
IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, TRONSERVE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.
The purchase and sale of alcoholic products (“Alcohol”) on the Site is permitted by Tronserve subject to the terms and conditions of this Section 17. If you are a buyer of Alcohol (“Alcohol Buyer”), you will be deemed to have consented to the terms and conditions in this Section 18 when you purchase Alcohol on the Site. Similarly, if you are an approved seller of Alcohol (“Alcohol Seller”), you will be deemed to have consented to the terms and conditions in this Section 18 when you sell Alcohol on the Site.
If you are an Alcohol Buyer:
If you are an Alcohol Seller, you represent and warrant that:
When delivering Alcohol to an Alcohol Buyer:
Each Alcohol Buyer and Alcohol Seller severally agrees to indemnify, defend and hold harmless Tronserve, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any inaccuracy or breach of its representations in Section 18.2 and/or Section 18.3 (as applicable); and (b) its breach of any law or any rights of a third party.
Tronserve charges a fee for all successful transactions completed via bank transfer, credit card or Tronserve Wallet on the Site (“Payment Fee”). The Payment Fee is borne by the Seller, and is calculated at two percent (2%) of the Buyer’s Purchase Monies, rounded up to the nearest cent. The Payment Fee is subject to SST (“Tax Amount”), and the Seller is responsible for such Tax Amount.
For Sellers located outside of Malaysia, Tronserve charges a fee for all successful transactions completed via bank transfer, credit card or Tronserve Wallet on the Site (“Cross Border Fee”). The Cross Border Fee is borne by the Seller, and is calculated according to the rates as notified to such Sellers from time to time on the Site.
Following the successful completion of a transaction, Tronserve shall deduct the Payment Fee and the Tax Amount, and the Cross Border Fee (as applicable) from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 11.2. Tronserve shall issue receipts or tax invoices for the Payment Fee and Tax Amount paid by Seller on request.
In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Tronserve shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.
Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Tronserve or its Affiliates (except where Tronserve or its Affiliates is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.
Users covered under Tronserve Guarantee may send written request to Tronserve to assist them in resolving issues which may arise from a transaction upon request. Tronserve may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to Tronserve’s Refunds and Return Policy.
To be clear, the services provided under this Section 19 are only available to Buyers covered under Tronserve Guarantee. Buyer using other payment means for his/her purchase should contact Seller directly.
Tronserve welcomes information and feedback from our Users which will enable Tronserve to improve the quality of service provided. Please refer to our feedback procedure below for further information:
THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY TRONSERVE OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRONSERVE DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.
YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
TRONSERVE HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE TRONSERVE AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRONSERVE BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:
YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.
IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, TRONSERVE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE TRONSERVE GUARANTEE; AND (B) SG $100 (ONE HUNDRED SINGAPORE DOLLARS).
NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY TRONSERVE’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF TRONSERVE THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.
Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Tronserve in any manner whatsoever and you therefore access them at your own risk. Tronserve is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Tronserve is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Tronserve of any linked site and/or any of its content therein.
By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Tronserve. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant Tronserve and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.
Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Tronserve is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Tronserve responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.
In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Tronserve. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Tronserve has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Tronserve shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Tronserve may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.
You represent and warrant that:
If Tronserve, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Tronserve other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:
You agree to indemnify, defend and hold harmless Tronserve, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, an employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Tronserve or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the Tronserve Guarantee, (c)the hosting, operation, management and/or administration of the Services by or on behalf of Tronserve, (d) your violation or breach of any term of these Terms of Service or any policy guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.
If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever shall arising out of or relating to these Terms of Service against or relating to Tronserve or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.
Tronserve reserves all rights not expressly granted herein.
Tronserve reserves all rights not expressly granted herein.
Tronserve may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.
You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Tronserve, nor does it authorise you to incur any costs or liabilities on Tronserve’s behalf.
The failure of Tronserve at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.
These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Tronserve's affiliates and subsidiaries (and each of Tronserve's and its affiliates' and subsidiaries' respective successors and assigns).
The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.
You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.
If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at: [email protected]
You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.
LEGAL NOTICES: Please send all legal notices to [email protected] and Attention it to the “General Counsel”.
I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP” OR “CONNECT WITH FACEBOOK” BUTTON BELOW, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.
Last Updated: 24 February 2020