Posted on : Monday, 16th March 2020
Not long
ago, I bought a HP laptop from Lazada. I made a search with the key word “HP 14
Ryzen 5”, and the result showed quite a number of HP laptops from several
sellers from different locations. Many overseas sellers showed a cheaper price,
yet I chose a local seller from Kedah, Malaysia.
Why I chose
a local seller is simple. I will give you my simple and ordinary reasons as a
non-technically well-informed person:
·
Damaged or faulty items can be easily returned
·
I can use Lazada’s free return policy for 14
days or use a cheap courier
·
I can reach the seller through a mobile call for
any questions I have on the product
·
I know I can call HP Malaysia regarding its
warranty
True enough!
I received the laptop in good condition and was working fine. I was very
satisfied with the seller and the brand. But suddenly there was a problem after
updating windows. Microsoft prompted an update to the windows home version 1903,
and I couldn’t play MP3 and MP4 files anymore. I could use VLC to play MP4s but
there was no audio. I panicked and started contacting the seller first. The
seller recommended me to call HP instead. I then proceeded to call HP Malaysia
and from there, I was re-directed to HP India technicians. Another suggestion from
HP was to call Microsoft directly. I called Microsoft Help Centre Malaysia, and
after two separate conversations, it ended up problem unsolved.
At that point,
I was unhappy with everyone – the seller, HP, and Microsoft. But I knew that I
cannot be putting the blame entirely on the seller because he has got nothing
to do with the issue which he sold in good condition.
A colleague from
my office asked me what is wrong because he noticed my frustration. I told him all
that had happened recently. “Did you update your windows?” he asked, and I replied
“Yes”. Then he asked me to repeat after him, “I will never update windows”. I
repeated after him three times. I had no idea what he did to my laptop afterwards
in full detail, but my laptop was reborn. The audio problem was solved after a
few attempts of reset or reinstall or something. He advised me not to update in
the early stages of Microsoft updates but to wait for at least one or two
months. I have absolutely no idea why. But he told me to read others’ reviews about
updates.
Let me share a little insight from my experience. This experience involved – ecommerce, customer service, warranty services, and so on. Even after going through all this, I still ended up buying a few more laptops from the seller, and even rated their store on Lazada five stars. Why? The seller was available and responsive when I had a problem with the product. He gave me contact numbers and web links to reach HP Malaysia. After all, I was satisfied with HP too because they thoroughly queried the issue and identified that the problem is not on their side. I am quite unhappy with Microsoft Malaysia Help Centre. Not Microsoft and its products as a whole, but because I did not receive any solution regarding the audio issue.
You can buy
almost any product on the internet e-commerce platforms. But most of us simply
do not buy especially when it comes to machines that are industrial and
manufacturing related parts. Many manufacturing or factory maintenance owners
prefer to source for local and reliable vendors because they want to have a
peace of mind knowing that they have a contact person whom is reachable if a
machine or a particular industrial part malfunctions, damaged or even upon
receiving a wrong item. Therefore, many manufacturing plants have their own preferred
contacts/vendors responsible to source by building mutually benefiting relationships
in the long run.
Tronserve is
very much capable of doing exactly that in terms of building a community of
common interests and mutual relationships. All sellers/vendors are required to
be properly verified in order to be recommended to the end users. You can
always call Tronserve for any faults upon dissatisfaction of a product or even a
service. The sellers will then be able to take full responsibility on what they
have sold, services provided or even warranty issuances to ensure that both
parties will not be disappointed and feel cheated in anyway.
On top of
product vendors and service providers, Tronserve itself will be coming in soon
into the Southeast Asia region with an Industry 4.0 solution. Your machines and
manufacturing environments will be monitored 24/7 with this solution. You will
not need to call anyone as your machines will be monitored through our
platform. Tronserve will keep you constantly updated about the prospective faults
in your machinery and direct you to the best solution.
Tronserve
merchants will be reachable and responsible for their services and products.
You may or may not experience such an issue same as I did. However rest assured
that if such a time comes, Tronserve will be there for you. In the Tronserve
community, profit will not just be interpreted as the amount of cash earned,
but rather a real value added into the community which brings positive and lasting
results or solutions for everyone.
Tags:
warranty