Author: Tronserve admin
Friday 30th July 2021 05:35 AM
Digital Ordering and Simple Payment Gain Momentum In Korea Amid Virus Outbreak
Payco Order, a digital ordering service launched by NHN last year, has recently seen the number of users rapidly growing. The service allows customers to place orders and complete payment by scanning a QR code on the tables. It also supports pickup and delivery orders, and helps merchants to save costs as they don’t need to establish kiosks or hire cashiers. The number of restaurants that use the service grew more than 33 fold in just four months from 300 in August last year to 10,000 at the end of December. Currently, famous dessert franchises including Sulbing, Café Artisee and Paik Dabang are using the service.
Naver’s mobile order service Smart Order offers restaurant information and available menu through Naver Map and Place, allowing shop owners to enjoy advertisement effect. Naver said it will exempt fees for Smart Order users for nine months to support businesses hit hard by the coronavirus pandemic.
The country’s top mobile messenger operator Kakao runs Chatbot Order open beta service at 247 stores. Customers can ask questions to the artificial intelligence (AI)-based chatbot about products, store locations, delivery, reservations and orders around the clock. They can make payment through Kakao’s simple payment service Kakao Pay and receive notification messages about the order on KakaoTalk.
Restaurant owners can save marketing costs as they can conduct promotions through KakaoChannel by notifying events and providing mileage stamps. Kakao said it will soon launch an official service based on feedbacks from customers and shop operators.